Winnings Guide: Withdrawal Steps, Calculations, and Security
Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
Quick Checklist
- Verify your email address after registration.
- Prepare identification documents (passport, utility bill) for KYC.
- Choose a withdrawal method that suits your region.
- Understand wagering requirements before claiming any bonus.
- Check daily and monthly withdrawal limits.
- Enable two-factor authentication for account security.
Creating Your Account
- Visit the platform’s homepage and click the register button.
- Fill in your personal details accurately (name, date of birth, address).
- Set a strong password and confirm your email via the link sent.
- Upload required KYC documents for identity verification.
- Set a deposit limit if you wish to practice responsible gambling.
- Opt into bonuses only after reading the full terms and conditions.
Wagering Calculation
Calculating wagering requirements helps you understand the real value of a bonus. Consider a $100 deposit bonus with a 30x wagering requirement on the bonus amount. The total turnover needed is $100 × 30 = $3,000. If you play slots with a 96% RTP (house edge 4%), your expected loss after meeting the requirement is $3,000 × 0.04 = $120. This means the $100 bonus effectively costs you $20 in expected value if you clear it perfectly. Always check the game contribution percentages – slots often count 100%, while table games may count only 10%.
For a visual walkthrough, watch the video below:
Deposits & Withdrawals
To fund your account, go to Pointsbet and open the cashier. The table below summarises common payment methods.
| Method | Min Deposit | Min Withdrawal | Processing Time |
|---|---|---|---|
| Visa/Mastercard | $10 | $20 | 3–5 business days |
| Skrill | $10 | $10 | Up to 24 hours |
| Neteller | $10 | $10 | Up to 24 hours |
| Bank Transfer | $20 | $50 | 5–7 business days |
| Cryptocurrency | $20 | $20 | Up to 12 hours |
To withdraw, go to the cashier, select your method, enter the amount, and confirm. Your request will enter a pending period (usually up to 48 hours) for security checks before release.
Security
The platform uses SSL encryption to protect your data. Enable two-factor authentication (2FA) in account settings for extra login security. KYC verification is mandatory to prevent fraud and comply with regulations. Important: Winnings from Curacao-licensed casinos may be subject to local income tax. Check your local laws and report as required.
When Things Go Wrong
Scenario 1 – Withdrawal pending for days. Contact customer support via live chat to check the status. Ensure all documents are verified.
Scenario 2 – Bonus not credited. Double-check whether you used a promo code or met the minimum deposit. Screenshot your deposit and bonus page for evidence.
Scenario 3 – KYC documents rejected. Re-upload clear, colour scans of your ID and a recent utility bill (issued within 3 months). Avoid shadows or cropping.
Scenario 4 – Self-exclusion issues. If you wish to exclude, contact support directly. The platform should process requests immediately.
Scenario 5 – Technical errors during play. Refresh the page, clear cache, or try a different browser. If a bet is affected, save the game history and report it.
Scenario 6 – Disputed wagering contribution. Check the game’s contribution percentage in the bonus terms. Slots usually count 100%; live dealer games may count only 5–10%.
Need to Know
How long do withdrawals typically take?
E-wallets usually process within 24 hours, while cards and bank transfers can take 3–7 business days.
What documents are needed for verification?
A government-issued ID (passport or driver’s license), a proof of address (utility bill or bank statement), and possibly a photo of your payment method.
Can I cancel a pending withdrawal?
Yes, as long as the request is still pending. Go to the cashier and click “Cancel” – the funds will return to your account.
Is there a fee for withdrawals?
Most methods are free, but some (like bank transfers) may incur a small fee. Always check the cashier page before confirming.
What wagering requirements apply to the welcome bonus?
They vary, but a typical offer is 30x or 35x the bonus amount. Read the specific bonus terms to know the exact multiplier.
How do I set deposit limits?
Go to your account settings under “Responsible Gambling”. You can set daily, weekly, or monthly limits, which are binding for the period.
Are cryptocurrencies accepted for deposits and withdrawals?
Yes, many platforms now accept Bitcoin, Ethereum, and other coins. The minimums and processing times are listed in the cashier.
Pro Tips
The loyalty program rewards regular play. Tiers range from Bronze to Platinum, with points earned at a rate of approximately 1 point per $10 wagered on slots (other games vary). Typical rewards include cashback on losses, free spins, higher withdrawal limits, and a personal account manager at the top tier. Players who reach Gold and above often get faster payouts and exclusive promotions. To maximise points, focus on games with the highest contribution percentage, and always check the lobby for tier-specific offers.
Following these steps ensures smooth withdrawals and helps you get the most from your gaming experience. Always gamble responsibly and never wager more than you can afford to lose.